Technicians are troubleshooting the issue, awaiting response from on-site team. Your server should now be showing up in the in-game browser again. Happy holidays to you all! Thank you for your patience. Our support department remains open but please note that any tickets regarding this issue will be put on hold until the problem has been fixed. Any questions or problems relating to other matters should be directed at our support department as usual.
Updates to follow here, thank you for your patience and our apologies for the inconvenience caused. Apologies for the delay - we have located the underlying cause and are working on resolving it. If your service is still saying "Unknown", we will get to yours as soon as possible. Dear clients, We noticed that some of our TeamSpeak 3 servers went offline due to a licensing issue with TeamSpeak.
Dear clients, We are currently experiencing network-related issues with the control-panel, this is only affecting our Stockholm region where any clients in that location will be unable to control their servers at current due to "Unknown" status in the panel. Troubleshooting has begun and our network operating team is hard at work to find a resolution. Our support department is open for any questions or concerns, otherwise please consider this network post for further updates.
Thank you for your comprehension and our apologies for any inconvenience caused. Yesterday on the 23rd our on-shift technicians were alerted to TeamSpeak 3 servers going offline frequently, further investigation showed this to be related to a licensing issue.
Our apologies for the inconvenience caused, feel free to open a support ticket if you have further questions or concerns. Monitoring will continue - marking as resolved. For the past few hours we have noticed high packet loss as well as network interuptions in Frankfurt. This affects all services in Frankfurt along with the main control-panel, which renders it inaccessible at current.
We are currently looking further into it and will update this post once this has been resolved! Monitoring will continue, if you experience any further network-related issues please contact our support department. As part of our commitment to continuously improve the level of service we provide, we would like to inform you about an upcoming emergency maintenance on September 27, We will perform an emergency maintenance on one of our core routers in our Amsterdam datacenter in the Netherlands.
September 27, Impact on services: No impact is expected during the maintenance window. We will monitor our network to ensure that everything is running properly after the emergency maintenance. If you do notice any issues with your service, please reach out to us by opening a support ticket! Dear clients, We have been receiving reports of TeamSpeak 3 servers being offline which we have looked into further. Thank you for your patience while we sort these issues out!
Currently waiting for the TeamSpeak team to respond which is taking some time unfortunately. TeamSpeak has responded and the license issue should be fixed, all TS3 servers have been restarted to have any changes take effect. We will continue to monitor this to ensure things are working as intended. The Fragnet Team.
You may see errors regarding this when using your control panel. Marked resolved as the connectivity issues have been fixed. The issue has reappeared and we are looking into this further. Things look to be stable and working at this time. A few machines are still experiencing issues which we are working on. We are currently experiencing connectivity issues towards our game-panel, you may have issues accessing it at the moment.
Your services will remain online if they were started beforehand. Our technical team is currently investigating the underlying cause and will have it fixed as soon as possible. We have determined that the control panel software is incompatible with the latest security system updates.
The control panel developer is working on a new update to resolve the issue. Machines are being prepared for an update at this time. Due to an unexpected problem the update was delayed. The main control-panel will be taken offline momentarily to push the update.
Any services started beforehand will remain started throughout the update. Update 5: Update 6: The work continues on configuring the back-end remotes, please be advised that ticket replies may take longer than normal due to limited staff during the weekend and focus lies on bringing back functionality to your control-panel. We will get back to you as soon as possible! Update 7: We have identified the issue with the recurring "Unknown" errors and problems with services not restarting, our team is at work to ensure this is fixed, updates to follow here.
The problem is related to freezing processes caused by the latest Windows update pushed out on the 13th of July. We apologize for the inconvenience caused, there is unfortunately no way we can remove the problematic update without a system reboot. Currently processing EU-based machines, if your server is located in the EU on a machine with the latest Windows update, you will experience minutes downtime.
Proceeding with US-based machines simultaneously. Update 9: Most locations across EU and US are fixed, control-panel functionality is being restored. Certain nodes remain down, our team are working on bringing these back online as soon as possible. Dear clients, We are currently experiencing an issue with a power outage in one of the racks in our Atlanta location. Our on-site technical team is working as fast as possible to have this issue resolved.
For further questions please contact our support department by opening a ticket. Thank you for your patience. We are currently experiencing connectivity issues towards our Stockholm location, if your server is hosted in the region you may experience your server being unreachable.
Dear clients. As part of our commitment to continually improve the level of service Fragnet provides, we would like to inform you about the upcoming maintenance on our main control-panel gamepanel. On the 26st of June between This will not impact your running services - as long as you start your server up before the maintenance it will continue to run throughout it.
Your client area will remain accessible at all times, so should you need a restart of your server during the maintenance window you are welcome to contact our support department who will be more than happy to assist you with this. June 26, We appreciate your patience, if you have any questions regarding this feel free to contact our support department. We are currently experiencing connectivity issues towards our game-panel, you may have issues accessing it at current.
Repairs are underway. Your services will remain online. The maintenance will be carried out during the following hours: April 27, between The following IP ranges are the affected services that may experience service downtime: We thank you for your comprehension and patience in this matter.
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Troubleshooting is on-going. We will continue to monitor the situation further. Updates to follow. The issue has been resolved and services should be back online.
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If you are still seeing issues, please submit a support ticket with us! Dear clients. We are currently experiencing connectivity issues towards our Netherlands location, if your server is hosted in the region you may experience your server being unreachable. On the 23rd of April between This will not impact your services, the control-panel will remain fully accessible throughout this maintenance.
You will however not be able to login to your client area until the maintenance is completed. April 23rd, We are currently experiencing connectivity issues towards one of our machines in Finland, if your server is hosted in the region you may experience lag and potential disruption of service.
On Monday the 26th of March starting at During the service window you can expect a minute downtime at most. Thank you for your comprehension, if you have any questions or concerns in regards to this please contact our support department by opening a ticket.
Working on those at the moment. We are currently experiencing packet loss towards one of our machines in Australia, if your server is hosted in the region you may experience lag and potential disruption of service. We apologize for any inconvenience caused by this and appreciate your understanding in this matter. Due to an IP transit issue, the network in Australia is currently offline and we are working with the datacenter to resolve this issue.
We will be updating this post when we have more information available. If you also have a ticket submitted we will update it once we have a resolution in place. The majority of servers should come back up in the next hour.
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As part of our commitment to continually improve the level of service Fragnet provides, we want to inform you about the upcoming maintenance on our network infrastructure. On the 31st of Julybetween During this maintenance you may see some brief connection interruptions.
July 31, We apologize for any inconvenience caused by this and appreciate your patience! As part of our commitment to continually improve the level of service Fragnet provides, we want to inform you about the upcoming maintenance on our infrastructure.
On the 31st of Maybetween During this maintenance all services in Oslo will be offline until it has been completed. May 31, We apologise for the inconvenience caused by this and appreciate your patience! As of this morning, we were notified of a hardware failure on one of our machines in the Sydney, Australia location. Our system engineers are actively investigating this incident and plan to have the faulty hardware replaced as quickly as possible.
We sincerely apologize for the disruption of service caused by this matter and are treating it with a sense of urgency to minimize the impact on affected clients. If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk during this time. Support Tickets can be placed from your Client Area at https: On the 9th of Maybetween During this maintenance your network connection might experience higher latency or packet loss.
May 9, We apologies for the inconvenience caused by this and appreciate your patience! On Saturday at We expect this procedure to take about an hour. The update includes a lot of bug fixes along with new features such as a way to schedule Steam updates and have them execute only if there is an update available therefore preventing the server from being restarted.
This should only take around 15 minutes and your Buffalo server may experience a temporary outage during this time. Once completed, the machines and servers will be brought back online restoring functionality. Thank you, Fragnet Operations Team. As of this morning, our datacenter in Stockholm, Sweden has experienced an extended network outage. Unfortunately due to several of our primary systems being hosted from in this facility, there have been unexpected service interruptions over the past several hours.
We have been informed this was the result of malfunctioning firmware installed on the core networking hardware, in which the residual effects have impacted any hosted solutions. The on-site network team has since restored the network, resolving the disruptions that were taking place.
Please note however that due to the aforementioned problems this morning, several hosting machines are still currently offline pending reactivation. Our technicians are working as quickly as possible to ensure connectivity is restored, where we appreciate your patience during this time.
As of tomorrow, January 12th at The estimated time of completion is 15 minutes, lasting no longer than Please note that during this time, we do expect all services hosted in Stockholm, SE to become unavailable.
After the maintenance is completed, we expect any existing stability issues to be corrected. We do sincerely apologize for any inconvenience that has resulted and will proceed accordingly, taking the necessary measures to guarantee our networks remain online and operational.
If you do have any questions, comments or concerns, we of course invite you to contact us via the Support Desk at https: We are performing network maintenance in our Atlanta data center starting at 7: Customers may experience service outages during this maintenance window. The scope of the maintenance entails performing upgrades to our edge equipment for additional redundancy and stability. Time Frame Start Time: If you have any questions or concerns, feel free to contact our support department by opening a support ticket.
Following up on the recent downtime events with the game panel located at http: During this time, only the game panel will be unavailable, however your server will still be up and running. We appriciate your understanding towards this matter! The control-panel is back online.
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We are currently experiencing several unexpected issues with the Control Panel service located at http: We do apologize for any inconvenience this has caused and expect to have this matter resolved as soon as possible. Our technicians are currently investigating the problems reported.
We appreciate your patience with us during this time and will do our best to minimize the duration of this event. We are currently seeing issues with our support mail address support fragnet. Servers are now moved to the new datacenter and everything should be back online. Please open a support ticket if you are experiencing issues when connecting to your server. On Monday, the 17th of October, we will begin migrations in Oslo Norwaywhere our equipment will be relocated to a new hosting facility.
Due to the continued growth of our business, our needs have vastly increased since this location was initially established, where the currently datacenter is no longer able to adequately meet our ever increasing demands. During the transition, vast improvements will be made to the network, providing our clientele with superior service quality through optimized routes, enhanced security protocols and robust infrastructure upgrades.
We will do our absolute best to ensure this process is as seamless as possible, the satisfaction of every client is our utmost priority. We sincerely appreciate your understanding and invite you to contact us if you have any questions, comments or concerns.
October 17th, Unfortunately the update is causing intermittent problems, where we are working with the developer to have these resolved as soon as possible. We do apologize for any inconvenience this has caused and expect to have this matter resolved within the next several hours. Our technicians are currently investigating the problems reported and the Web Interface will be fully restored as soon as possible.
Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible. We sincerely apologize for any disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.
Progress in this matter will be noted here as we move forward, where we will do our best to keep all clients experiencing such issues updated on the situation.
If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. We will perform maintenance on our core network in Stockholm in order to improve the reliability and performance on the routing infrastructure. This will impact all services located in our Stockholm datacenters and there will be intermittent network outages during the whole maintenance window. We will start the maintenance on August the 22nd at Our game panel is currently offline and we are investigating further into this issue right now.
Game servers that were started will keep on running without any issues. Due to the growth in Frankfurt, we will be moving all of our hardware to our own cage, in order to expand the total rack capacity. First machines will go online at around On top of the above, we will be expanding our network capacity along with adding Level 3 as an upstream provider, in order to offer lower latency for the traffic that goes through them.
June 16th, Check back here for more updates and feel free to open a ticket with us if you got any questions regarding this maintenance.
All machines are now moved to the cage, and are being racked at the moment. We currently see packet loss from multiple locations in Europe and the US towards the game panel. While this will not affect game servers that are running, it may temporary limit the control of your game server such as starting, or stopping the server.
Our Network technicians are aware of this issue and are working on a resolution with our upstream providers. During the time mentioned below, our game panel along with all game servers hosted in New York, will be offline for about an hour, why you may not be able to manage your game server during that time.
While the game panel will be offline, all servers that are not located in New York, will still be up and running. If you have any questions, comments or concerns, please feel free to contact us at any time. All servers are online again. If you experience issues, and are unable to connect to your server, please open a support ticket, and we will look into it as soon as possible. Last few servers are now coming back online, and this should be completed during the next hour. The majority of machines transitioned to the new Datacenter have been completed and brought back online.
There are however still several nodes which are offline at this time and are being actively worked on to restore as soon as possible. We took the opportunity during the scheduled downtime to upgrade a number of machines, completely replacing the hardware with new brand new equipment. Unfortunately due to these requiring considerably more work to restore, they have remained offline longer than the timeframe which was previously announced. We do anticipate these being restored within the next few hours and will provide further updates as we progress.
Due to unforeseen delays we are unfortunatley not up and running yet. We are sorry about the inconvinece and our on-site technicians are working to have all issues resolved as soon as possible. Dear Clients. We are excited to announce that due to the incredible growth in our Stockholm, Sweden location over the recent past, we have plans in the works to move our entire hosting infrastructure into our own Datacenter during the month of April.
While the current location has proven both reliable and effective solution in the past, we will be taking this opportunity to account for the rapid expansions and ensure that we can continue to best serve our customers in this region. The technical personnel responsible for this migration will be working to ensure that this move is carried out as seamlessly as possible, allowing our team to minimize any affects this may have on you and your services.
All hosting machines which use an IP of the ranges below in Stockholm, Sweden will be taken offline and relocated to our new facility at the scheduled times below. April 15th, Please consider using the following DNS records to access your server prior to the migration. While the IP Addresses will change once the migration has been completed, the DNS records will be updated to point to the new IP Addresses, making for a smooth transistion for your players. X SE Our technical support team is currently investigating this matter and we expect to have service restored within the next few hours.
We will continue to provide updates on the status until this situation has been rectified. We sincerely apologize for the inconvenience and appreciate your patience and understanding during this time. We will be performing emergency network maintenance during the below window.
This could result in a brief network outage and intermittent connectivity issues during the maintenance window. While this maintenance window is 4 hours long, we do not anticipate any downtime event to be longer then 2 hours in length. The scope of work entails upgrading network distribution equipment. We will have additional staff available during this maintenance should any issues arise.
Most traffic to the UK appears to be dropped at the moment, and one of our datacenter technicians are looking into the cause of this right now. We will be posting updates here once we have further information regarding this and we apologies for any downtime you may experience.
Networking in the UK is now restored. We will post another update once we verify that everything is working correctly. Due to an outage on the PPC1 International Fibre cable between Sydney and Guam, Some customers may experience higher than normal latency and reduced capacity for traffic destined internationally. A lot of providers use this cable network for routing into Singapore, Europe and the US. The alarms indicated that a submarine line card had lost its payload.
A Network Incident ticket was created and the issue was immediately escalated to the PPC-1 transmission engineering team. The Transmission engineering team, in collaboration with infrastructure vendors, completed preliminary investigations and have found a fibre fault approximately 4, kilometres from Guam.
The nature for the fibre fault has resulted in an outage to the entire PPC-1 cable system. TPG has started to work with our maintenance contractor to understand when we can mobilise a repair ship to the specific location.
Due to the nature of the fault, resolution is expected to take an extended period. TPG apologises for any inconvenience. While the exact cause is not yet known, we will continue to provide updates on the status until this situation has been rectified.
Due to unforseen issues we will push this maintenance forward to Monday the 21st during the same time-frame. On Friday we will be upgrading a few modules on the core router in Frankfurt, which will result in downtime of 15 minutes. March 18th, During this time, all racks are to be relocated to a new hosting suite within the same facility. The scope of this session is to remain in compliance with the latest auditing standards, where the new space holds the necessary SSAE 16 certification.
The maintenance window is scheduled for a duration of 8 hours, however each device will remain inaccessible no longer than a maximum of 4 hours.
All machines in operation will be shutdown 30 minutes prior to the start time, ensuring that data integrity is preserved. Extreme care will be taken during this time to relocate all service equipment quickly and efficiently, minimizing the impact on any affected services.
Please note, no changes to existing servers will be made, where both the hosting machines and networking equipment will retain all existing data and configurations. Client services will have connectivity restored immediately upon completion. We appreciate your patience and understanding in this matter. Should you have any questions, comments or concerns, we invite you to contact us via our Support Desk at any time https: Our team is currently looking further into this matter, and we expect to have this resolved shortly.
Dear Clients, It has recently come to our attention that one of our machines located in Chicago, IL is currently experiencing unexpected downtime.
Initial actions to restore service and bring this node back online have been unsuccessful, where our on-site technicians have begun investigating the issue.
We expect to have further information and hopefully a resolution in place as soon as possible.
As we receive updates on this matter, they will be relayed to all affected parties via our Network Issues page. Affected IP Addresses: We are currently experiencing a network outage in our Finland location.
This matter has been reported to the Datacenter whose network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible. We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will are working with our own providers to ensure this case is resolved through the proper channels.
At the moment, we are seeing legit traffic being blocked in the UK on some specific ports. This appears to happen because of our recent changes in the hardware firewall, and whenever an attack is detected, traffic on those ports is dropped. To determine the proper connection details, take the port originally assigned from your server and subtract to obtain the new server port.
The hostname used previously will remain the same. Original Teamspeak 3 - uk-voice2. Due to a new vulnerability in one of the libraries called "glibc" used in Linux, we will have to reboot all machines that are affected to patch this vulnerability.
More information regarding this vulnerability can be found here: We expect this to cause a brief downtime, as after the machine is rebooted all services will be back online. Should you have any questions or conserns regarding this operation, please open a support ticket over: On Friday, from During that time, both of them will be offline, and once the maintenance is fully completed, they will be back online and working as normal. We are currently working to have this matter resolved as quickly as possible and will provide an update here once completed.
We cannot yet provide an accurate ETA but do expect the situation to be completed within the next hours. Please note that this feature has NOT been removed and all clients still have their original client balance available.
Regards, Fragnet Networks. We are currently experiencing some networking issues in Frankfurt, Germany why you may experience slight packet loss. Our networking department is currently looking further into this matter, and we expect to have this resolved shortly.
We are currently experiencing a network outage in our Finland,Espoo location. We are currently receiving reports of connectivity issues and itermittent outages in our London, UK location. At this time we believe the problem to be with the additional layer of DDOS Protection put into place recently, however our investigations should confirm the cause. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.
If you have any additional questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Our datacenter provider will be performing emergency network maintenance during the above window. While this maintenance window is 4 hours long, we do not anticipate any downtime event to be longer then 45 minutes to 1 hour in length. Thank you, Fragnet Networks Operation Team. During the stated time, the datacenter located over Finland will be performing a network maintenance, why all services will lose connectivity during that time.
We are currently experiencing an intermittent network outage in our Denmark location. Our network engineers are actively investigating this case and will have this matter rectified as quickly as possible.
We are currently experiencing a network outage in our Stockholm, Sweden location. During the above time window, our datacenter in Australia will be performing emergency software updates on core switches and core routers in our Brisbane facility to resolve an isolated issue. There is expected to be up-to two 5 minute outages whilst devices are reloaded to apply updates during this time.
Fragnet Networks would like to apologize for any inconvenience that this may cause. We would like to inform you about an upcoming network maintenance affecting our data-center based in Frankfurt, Germany. Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all files and configuration, all access will however be unavailable during this outage.
September 1st, - We are currently experiencing an intermittent network outage in our Frankfurt, DE location. As a result of repeat DDOS Attacks this week, we certainly understand the frustration this downtime has caused for our clients whom are hosted in this location.
The reason of this downtime is yet to be determined, we are working on resolving this as quickly as possible. If you have any follow-up questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.
Services were successfully restored September 16th We will be performing emergency network maintenance during the next hour. We are currently experiencing an outage with one of our the web hosting nodes which was used for hosting packages migrated from Pure Pings.
Wednesday, August 19th Client services will have to be rebooted, in order to complete the maintenance. We are currently experiencing a full network outage in our Chicago, IL location for one of the Voice hosting machines. As some of you may already know, we at Fragnet Networks have recently acquired Pure Pings, by Hypernia. The original owners carefully chose our company from dozens of providers to guarantee the best continued service to their customer base.
As such, we are extremely pleased to announce that as of this week, our team will finalize the migration of all client services into our systems. While most servers have already been transitioned into our networks, we will complete the acquisition by moving all billing and service data into our own control panels.
This will be temporary while the necessary adjustments are made and all access will be restored as quickly as possible. It is our utmost priority to ensure any impact on normal operations is minimal, where a maintenance window has been scheduled for the following dates.
We would like to thank you for your understanding in this matter and greatly appreciate the chance to continue the legacy of this great company. If you have any questions, comments or issues, we invite you to submit a support ticket with us at any time. As a side note, we would like to mention that we expect to release our new custom Game Panel later on this year. From approximately Game, voice and virtual server services will be partially unavailable during this period.
We have been informed that the work is expected to take less than 4 hours. We aim to have as much uptime as possible, and apologize in beforehand for any disruptions this may cause. Expected Time Frame Start Time: We are announcing a service window for our Teamspeak3 Hosting Platform, where all server instances will be patched to address certain exploits and known issues.
This update should improve the resilience and uptime of our Teamspeak3 Hosting Platform. The downtime will be less than a minute and will occur during the below service window. Emergency Maintenance July 10, Type: Maintenance Severity: Critical Affected Devices: Emergency power maintenance has been planned for our racks hosted in Buffalo, NY. The maintenance is carried out to secure reliability and uptime of the power distribution.
We are sorry for any inconvenience this may cause and if you have any questions or concerns, please submit a support ticket! The extent of this issue is unknown to us at this time. We are currently investigating into this matter and will update you with further information shortly. We are currently experiencing an intermittent network outage in our New York, NY location. The game panel is also affected by thisand as a result it is currently down.
We are currently experiencing an issue with the machine hosting the game panel, why it is temporary offline. Our team is looking into it right now and the panel should be available again in the next few minutes. We are currently experiencing an intermittent network issues and in our Chicago, IL location. The affected IP ranges are as follows: An emergency maintenance has to be performed in our datacenter located in Frankfurt, Germany.
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